We’d love to hear from you! At Janoo Market, we are committed to providing excellent support and answering any questions you may have about our platform. Whether you’re a buyer or a seller, feel free to reach out to us.

We value your feedback and strive to make Janoo Market a trusted and user-friendly platform for buying and selling new and used items. Thank you for choosing us!

Support Hours

Our team is available to assist you during the following hours:

Monday to Friday: 9am – 10pm
Saturday, Sunday and Holidays: By Appointment

Contact Us

  • Tel : 1-437-545-6153
  • Email : info@janoomarket.com
  • Telegram : @janoomarket
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you sell both new and used items?

Yes! We offer a variety of both new and pre-owned items. Each product listing will specify whether the item is new or used, along with details about its condition.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website. Once logged in, go to the Track Orders or Purchase History section, where you can find and download your receipt. If you need further assistance, feel free to contact our support team.

How can I return an item?

To return an item, please contact our admin team for assistance. You can reach out via email, whatsapp or contact form with your order details and reason for return. Our team will guide you through the return process and provide any necessary instructions.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock popular items. If an item is marked as “out of stock,” you can check back later or contact our support team for restocking updates. You may also sign up for restock notifications (if available) on the product page to be alerted when the item is back in stock.

 
Do you offer local pickup?

Yes, we offer local pickup! During checkout, select the Local Pickup option, and you will receive instructions on when and where to pick up your order. If you have any questions, feel free to contact our support team.

What payment methods do you accept?

We accept cash, email money transfer (interac), credit/debit cards, PayPal, etc. All transactions are secure and encrypted.

Can I exchange an item?

Exchanges may be available for certain items. Please reach out to our support team to check exchange options.

Can I request a specific item that’s not in stock?

If you're looking for a particular item, let us know! We may be able to source it for you. Contact our team for inquiries.

How can I get in touch with customer support?

You can contact us via email, whatsapp or contact form for any questions or concerns.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS