Return Policy for Janoo Market
Effective Date: Feb 1st, 2025
At Janoo Market, we aim to create a seamless and trustworthy shopping experience. This Return Policy outlines the process and terms for returning new and used items purchased on our platform.
Eligibility for Returns
- Returns may be accepted under the following conditions:
- The item received is significantly different from the description provided by the seller.
- The item is damaged, defective, or incomplete upon arrival.
- The return request is initiated within the time frame specified by the seller.
Return Timeframes
- Each seller on Janoo Market sets their own return policy and time frame, which is stated on the item listing.
- Buyers are responsible for reviewing the seller’s return terms before making a purchase.
Items Not Eligible for Returns
The following items may not be eligible for returns:
- Items listed as “final sale” or “no returns” by the seller.
- Perishable goods, personalized items, or intimate products.
- Used items that show additional wear or damage after delivery.
- Digital goods or items that have been downloaded or activated.
Return Process
Contact the Seller:
- Communicate with the seller through Janoo Market to explain the issue.
- Provide evidence such as photos or videos if the item is damaged or not as described.
Follow the Seller’s Instructions:
- The seller will guide you on how to return the item, including shipping instructions.
Package and Ship the Item
- Ensure the item is securely packaged to avoid damage during transit.
- Return shipping costs may be the buyer’s or seller’s responsibility, depending on the agreement.
Refunds
- Refunds are issued according to the seller’s policy once the returned item is received and inspected.
- Refund methods may vary (e.g., original payment method or store credit).
- Janoo Market does not hold or process refunds directly but facilitates communication between buyers and sellers.
Dispute Resolution
- If the buyer and seller cannot agree on a return or refund, Janoo Market may mediate the dispute.
- Mediation does not guarantee a resolution, and Janoo Market is not liable for any unresolved disputes.
Tips for a Smooth Return Process
- Read the seller’s return policy before purchasing.
- Keep all communication and evidence related to the return request.
- Ensure the item is returned in its original condition with all included accessories.